Privacy Policy – ph love Casino

1. Introduction

ph love Casino ("ph love," "we," "us," "our") operates the online casino platform accessible at phlove.biz. We are committed to protecting the personal data of every player who registers and uses our services. This Privacy Policy ("Policy") describes how ph love collects, processes, stores, and shares personal data in connection with the use of our platform.

This Policy is drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. It should be read alongside our Terms & Conditions, which govern your use of the ph love platform.

By registering a ph love account or accessing phlove.biz, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

ph love collects personal data that is necessary to provide our services, comply with legal obligations, and protect the integrity of the platform. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, government-issued ID number (SSS/UMID, passport, driver's license)	Account registration and KYC verification
Contact Data	Email address, Philippine mobile number, residential address	Account communication, security alerts, support
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), deposit and withdrawal history	Payment processing, fraud prevention, AML compliance
Gaming Data	Game history, wager amounts, session duration, bonus usage, win/loss records	Service provision, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Platform security, fraud detection, performance optimization
Communications Data	Customer support chat logs, emails, feedback submissions	Support, quality assurance, dispute records

We collect personal data directly from you when you register an account, complete identity verification, make deposits or withdrawals, contact our support team, or use our platform. We also collect certain technical data automatically through cookies and similar technologies as described in Section 6.

3. How We Use Your Personal Data

ph love processes your personal data for the following purposes:

• Account Management. To create, maintain, and administer your ph love player account, including identity verification and the ongoing KYC process required under PAGCOR regulations and Philippine anti-money laundering law.
• Service Provision. To provide access to casino games, process deposits and withdrawals via GCash, PayMaya, and Philippine bank channels, calculate and award bonuses, and maintain your gaming history.
• Legal and Regulatory Compliance. To comply with obligations under the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), PAGCOR licensing requirements, and any other applicable Philippine law or regulation.
• Fraud Prevention and Security. To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, unauthorized access, and other prohibited conduct on the ph love platform.
• Responsible Gaming. To monitor player gaming behavior for signs of problem gambling and to implement player-requested responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Customer Support. To respond to your inquiries, resolve disputes, process complaints, and maintain records of support interactions.
• Marketing Communications. To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where ph love has a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement. To analyze aggregated, anonymized usage data to improve the performance, usability, and content of the ph love platform.

4. Legal Basis for Processing

ph love processes your personal data on the following legal grounds under the Data Privacy Act of 2012:

• Contractual Necessity. Processing is required to perform the contract between you and ph love (i.e., providing casino gaming services) and to comply with our Terms & Conditions.
• Legal Obligation. Processing is required to comply with Philippine laws including the DPA, AMLA, and PAGCOR regulatory requirements.
• Legitimate Interest. Processing is in the legitimate interests of ph love to prevent fraud, ensure platform security, and improve our services, where such interests are not overridden by your rights.
• Consent. For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time.

5. Sharing of Personal Data

ph love does not sell, rent, or trade your personal data to any third party. We share personal data only in the following circumstances and only to the extent necessary:

• Payment Processors. We share financial data with GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) to process deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game Software Providers. Game providers (e.g., Pragmatic Play, PG Soft, Jili) receive limited technical data necessary to deliver game content. They do not receive identity data beyond what is strictly required.
• Identity Verification Services. We use third-party KYC verification providers to validate government-issued IDs and confirm player identities as required by PAGCOR.
• Regulatory and Law Enforcement Authorities. ph love is legally required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies upon lawful request or where disclosure is required to prevent serious harm.
• Corporate Transfers. In the event of a merger, acquisition, or sale of ph love or its assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies and Tracking Technologies

ph love uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit phlove.biz.

We use the following categories of cookies:

• Strictly Necessary Cookies. Required for the platform to function, including session management and login authentication. These cannot be disabled.
• Performance Cookies. Collect anonymized data about how users interact with the ph love platform to help us identify and fix performance issues.
• Functional Cookies. Remember your preferences such as language settings and login details to provide a personalized experience.
• Analytics Cookies. Used to understand aggregated user behavior on ph love, including which games are most popular and where players encounter friction.

You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ph love platform.

7. Data Retention

ph love retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business need. Specifically:

• Account and Identity Data is retained for a minimum of five (5) years following account closure, as required under AMLA and PAGCOR regulations.
• Financial Transaction Records are retained for a minimum of five (5) years as required by the Bangko Sentral ng Pilipinas (BSP) and AMLC regulations.
• Gaming History is retained for five (5) years to support dispute resolution and responsible gaming monitoring.
• Support Communications are retained for three (3) years from the date of the last interaction.
• Marketing Consent Records are retained for the duration of your consent plus one (1) year after withdrawal.

When personal data is no longer required for any of the above purposes, ph love will securely delete or anonymize it in accordance with our internal data destruction policy.

8. Security Measures

ph love implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These include:

• 256-bit Transport Layer Security (TLS/SSL) encryption on all data transmitted between your device and ph love servers
• Encrypted storage of sensitive personal and financial data at rest
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Multi-factor authentication for all ph love administrative systems
• Regular independent security audits and penetration testing of the ph love platform
• Incident response procedures and mandatory breach notification in accordance with the Data Privacy Act of 2012

In the event of a personal data breach that poses a risk to your rights and freedoms, ph love will notify the National Privacy Commission and affected players in accordance with the DPA's notification requirements.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph love:

• Right to Be Informed. The right to know what personal data ph love holds about you and how it is being processed.
• Right of Access. The right to request a copy of your personal data held by ph love.
• Right to Rectification. The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure. The right to request deletion of your personal data, subject to overriding legal obligations (such as AML retention requirements).
• Right to Object. The right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability. The right to receive your personal data in a structured, machine-readable format and to transmit it to another controller.
• Right to Lodge a Complaint. The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact ph love's Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond within fifteen (15) business days as required under the DPA.

10. Children's Privacy

ph love Casino is strictly intended for adults aged twenty-one (21) years and above. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account has been registered by a person under 21, we will immediately suspend the account and securely delete all associated personal data.

If you are a parent or guardian and believe that a minor has registered on ph love, please contact us immediately at [email protected].

11. International Data Transfers

ph love's primary data processing operations are based in the Philippines. In certain circumstances, personal data may be processed by our service providers (such as game software providers and cloud infrastructure providers) in servers located outside the Philippines.

Where such transfers occur, ph love ensures that adequate safeguards are in place consistent with the requirements of the Data Privacy Act of 2012, including contractual data processing agreements that impose equivalent data protection obligations on the recipient.

12. Updates to This Privacy Policy

ph love reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the ph love platform. Material changes will be communicated to registered players via the email address on file at least seven (7) days before the changes take effect.

The current version of this Policy is always accessible at phlove.biz/privacy-policy. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of ph love following any update constitutes acceptance of the revised Policy.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ph love's data processing practices, please contact our Data Protection Officer:

• Email: [email protected] — Subject: "Privacy Policy Inquiry"
• Live Chat: Available 24/7 on the ph love platform
• Response Time: Within 15 business days for formal privacy requests; within 24 hours for general inquiries

You also have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) if you believe ph love has not adequately addressed your privacy concerns. The NPC can be reached through their official channels.